Shipping & Return FAQ

Shipping FAQ

  • What do I do if the tracking info says my order was delivered but I cannot find it?
    • In the event that your tracking info states your order was delivered but you are unable to locate it, you should contact your postal carrier immediately. There could be several reasons for this to happen; your order was not delivered and therefore your postal carrier should be able to correct the issue. If you feel your package may have been stolen, contact your postal carrier and your local authorities immediately as mail theft is a crime. In each case Stockton Farm is not responsible nor will we replace missing or stolen mail.
  • My tracking info hasn't update for a long period of time.
    • Contact your local postal carrier with the tracking info. Also, contact Stockton Farm at support@stocktonfarm.com with your order number or tracking info and we will file a trace with the postal carrier.
  • My order was damaged in shipping.
    • If your order was damaged in shipping, please email Stockton Farm at support@stocktonfarm.com with photos of the packaging and the damaged product. We will either replace or refund damaged product following receipt of photos.
  • My order was returned by my postal carrier or I provided the wrong address.
    • If an incorrect address was provided, in most cases the postal carrier will return your item to Stockton Farm. It is important to provide the correct address. If you received free shipping with your order and it was returned to Stockton Farm, you will be refunded the product value less the cost of shipping.
    • If your would like your order reshipped, there may be a shipping charge.
  • What do I do if I received the wrong item.
    • We work very hard to ensure your order is accurate, but in the event you do receive the wrong item, contact Stockton Farm at support@stocktonfarm.com. We will provide you with a return label and the option of a refund or a replacement once we confirm shipping.
  •  I want to return all or part of my order.
    • Contact support at Stockton Farm at support@stocktonfarm.com and let us know you will be returning your all or part of your order.
    • We will only accept returns on items in their original condition and packaging.
    • You will be responsible for shipping charges.
    • Return item to Stockton Farm PO Box 1091 Christmas Valley, OR 97641.
    • You will receive a refund once we receive and review the item(s). 
  • I need to return a Pre-Owned or Handcrafted Item.
    • Because pre-owned and handcrafted items inherently may have minor flaws, customers can return at their expense and in its original condition. Once the item is received by Stockton Farm, we will refund the original order, plus the original shipping charge.