Shipping & Return FAQ
- What do I do if the tracking info says my order was delivered but I cannot find it
- In the event that your tracking info states your order was delivered but you are unable to locate it, you should contact your postal carrier immediately.
- There could be several reasons for this happening; your order was not delivered and therefore your postal carrier should be able to correct the issue. If you feel your package may have been stolen, contact your postal carrier and your local authorities immediately as mail theft is a crime.
- In each case Stockton Farm is not responsible nor will we replace missing or stolen mail.
- My tracking info hasn't update for a long period of time
- Contact your local postal carrier with the tracking info. Also, contact Stockton Farm at support@stocktonfarm.com with your order number or tracking info and we will file a trace with the postal carrier.
- My order was damaged in shipping
- If your order was damaged in shipping, please email Stockton Farm at support@stocktonfarm.com with photos of the packaging and the damaged product. We will either replace or refund damaged product following receipt of photos.
- My order was returned by my postal carrier or I provided the wrong address
- If an incorrect address was provided, in most cases the postal carrier will return your item to Stockton Farm. It is important to provide the correct shipping address. If you received free shipping with your order and it was returned to Stockton Farm, you will be refunded the product value less the cost of shipping.
- If you would like your order reshipped, there may be a shipping charge.
- Shipping Overages
- In some cases, your orders total shipping cost may not calculate correctly and in that case we will refund your payment method for any shipping overages paid.
- What do I do if I received the wrong item
- We work very hard to ensure your order is accurate, but in the rare event you do receive the wrong item, contact Stockton Farm at support@stocktonfarm.com. We will provide you with a return label and the option of a refund or a replacement once we confirm shipping.
- I want to return all or part of my order
- Contact support at Stockton Farm at support@stocktonfarm.com and let us know you will be returning all or part of your order.
- We will only accept returns on items in their original condition and packaging.
- You will be responsible for shipping charges.
- Return item to Stockton Farm PO Box 1091 Christmas Valley, OR 97641.
- You will receive a refund once we receive and review the item(s).
- I need to return a Pre-Owned or Handcrafted Item
- Because pre-owned and handcrafted items inherently may have minor flaws, customers can return at their expense and in its original condition. Once the item is received by Stockton Farm, we will refund the original order, plus the original shipping charge.
- Pre-Orders and Back in Stock Explained
- In many cases when a product sells out on our website, the pre-order option will be available.
- We try to order weekly from our product vendors that include any pre-orders or back in stock requests.
- In most cases pre-orders can take 3-14 days to process and ship out to you.
- If your order does contain pre-order item(s), we will not split the shipment and instead ship all items once pre-order items are ready to ship to you.
- I received a review request, but I haven't received my order yet
- Review requests are automated and as we appreciate any and all feedback to help improve our customer service, reviews are completely optional.
- In the event of pre-orders or shipping delays, you may receive a request for a review before receiving your order. You can ignore that review request and followup at another time or discard.
- Why is my order taking so long to ship?
- Some items ship from our supplier and processing times from suppliers my vary. Items that have a longer processing time are marked with "This item ships from the manufacturer / supplier, processing time may vary" in the description.